Frequently Asked Questions
Everything you need to know about your TTRacing experience.
How long does shipping take for my gaming chair?
Orders are typically processed within 1-2 business days. Shipping times vary by location, but most customers receive their delivery within 3-7 business days.
What is the warranty period for TTRacing products?
We offer a 2-year limited hardware warranty that covers functional defects in the frame, tilt mechanism, and gas lift under normal usage.
Can I return my chair if it doesn't fit my needs?
Yes, we offer a 14-day return policy. The item must be in its original packaging and unassembled condition to be eligible for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and various 'Buy Now, Pay Later' installment options at checkout.
Are the chairs easy to assemble?
Every TTRacing chair comes with a comprehensive assembly guide and a toolkit. Most users find they can complete the setup in approximately 20 to 30 minutes.
How do I maintain and clean the upholstery?
For PU leather, we recommend using a damp microfiber cloth with mild soap. Avoid harsh chemicals or abrasive materials to keep the surface in top condition.